"find no xhc ncusbpod" means the machine is disconnected to your computer. It is a common mistake and is usually caused by the user's computer. We all know that this is international transportation, so each machine has been carefully tested before packing.
If this error message appears, please follow the instructions below.

Reasons:
1, Not copied the DLL drive files.    Copy
2, Not direct connect to your computer.    Connect to computer directly.
3, Computer USB port output pulse unstable.    Change USB port to try.
4, Interference from other large software.     Stop running other software. 
5, Interference from other external USB devices.     Remove other USB deivce.
6, USB cable problem.         Change a USB cable.
7, Computer problem.     Change a computer 

Other............

Please attention (important!) :Prohibit to plug or unplug the USB cable in an energized state! Otherwise it'll cause to burn electronic components.
Correct steps:
Step 1, plug the USB cable;

Step 2, open the software (to establish communication connection);
Step 3, turn on the laser power;
Step 4, start working.
Step 5, after working, turn off the laser power first, then quit the software;
If you want to unplug the USB, you must turn off the power and quit the software.............

If the XYZ can’t  move:

Step 1. Check whether the red Emergency Stop button on the control box is pressed.

Step 2. Check whether the USB cable is connected to the computer normally, and If your computer is a laptop, you must use its power adapter to power the computer.  Plug the USB cable into other USB port of the computer and then try.

Step 3. Turn on the power switch and check whether the stepper motor is self-locking.  If the stepper motor can be turned by hand, it means that the motor is not self-locking.

Step 4. If the stepper motor is NOT self-locking, turn off the power switch and check the fuse (see attached picture)

Step 5. If there is no problem with the fuse, open the control box, turn on the power switch, and check whether the green light of the power module is on (see attached picture). If the light is not on, the power supply module burnt out.

In addition, if you are a Japanese user, please first test whether your input voltage is stable or greater than 100V. It is recommended that you............

1. After you installed the batteries, the "battery signal light" of the handle will be on for about 2 seconds.
Then the light is off.

2. Insert the wireless USB receiver into the computer.
Open Mach software, press the “RESET”button of the handle.
At this time the first light on the leftmost  will be on. 

At this moment, if the “RESET” of the Mach3 has not blinked,you can use the handle.
If the the “RESET” of the Mach3 has blinking, press the “RESET”button of the handle once again.

3. Please check whether the “PlugIns” folder of your MACH installation directory has the “ShuttlePro.dll”file.

if you have no "shuttlepro.dll" file,  click here to download it. ............