"find no xhc ncusbpod" means the machine is disconnected to your computer. It is a common mistake and is usually caused by the user's computer. We all know that this is international transportation, so each machine has been carefully tested before packing.
If this error message appears, please follow the instructions below.

Reasons:
1, Not copied the DLL drive files.    Copy
2, Not direct connect to your computer.    Connect to computer directly.
3, Computer USB port output pulse unstable.    Change USB port to try.
4, Interference from other large software.     Stop running other software. 
5, Interference from other external USB devices.     Remove other USB deivce.
6, USB cable problem.         Change a USB cable.
7, Computer problem.     Change a computer 

Other............

1. Acrylic cutting process, V shape single blade acrylic cutter is recommended. Its characteristics are smokeless, tasteless, fast and efficient. If the machined surface needs a frosted effect, it is recommended to use a double-edged three-edge spiral milling cutter.

2. MDF cutting (advertising for mold opening). It is recommended to use a double-edged, large-displacement spiral milling cutter. It has two high-capacity flutes and a double-edged design. It not only has a good chip removal function, but also achieves Very good tool balance.

3. Aluminum plate cutting, single-edged aluminum milling cutter is recommended. No sticking during processing, high speed and high efficiency.

4. Precision small relief processing, it is recommended to use round bottom V shape bits.

5. Cork, MDF, original wood, PVC, acrylic large deep relief processing, ball-end milling cutter is recommended.

6. The processing requires no burr cutting on the upper and lower surfaces. It is recommended to use single-blade, double-edged upper and lower cutting bits.

7. Metal engraving processing, it is recommended to use a metal flat bottom bits.

8. 3D engraving............

1. After cleaning the linear guides, apply liquid‑type bearing lubricating oil to the linear guides, then run the axes back and forth for lubrication. There is no need to remove the bearings.
2. You may purchase replacement spare parts from us when the bearings are damaged.
3. Blow off cutting dust from the machine with compressed air after every use. Depending on operating frequency, apply lubricating oil (ordinary clear, low‑viscosity liquid lubricant) to the linear guides and screw rod every two weeks or every month.
............

China's National Day is coming, and most of the logistics companies will stop working, so we will stop working during the holiday. In addition, due to the delivery from our factory(Hubei Province) to our freight forwarder(Hong Kong) needs three days, so we will stop the shipment early.

1, We will stop shipments Sep 28th - Oct 6th,  During this period, you still be able to continue place orders on our website, orders in this period will be shipped on October 7~8.

2, We will leave for the National Day vacation from Oct 1st - Oct 6th  2018,  During this period, your mail we will reply within 48 hours, if any inconvenience please understand. 

Sep 27th, 2018 . 
Lance Chen ............

The products X4-800-USB and X6-800M have been closed and the new product X6M (new configuration) on sale now. ............

The  new product X4M and X6M  on sale now! 

............

1. Water cooled spindle
If your machine uses a water-cooled spindle, you should ensure to clean the water and the pump. The water cooled spindle must absolutely be used with water. The cooling water temperature should be < 35 degrees, it’s advised to check the water temperature during processing to prevent high temperature to lead to spindle overheating.

2. Keep clean
After each use of the machine, be sure to clean the dust on the platform and drive unit. Use compressed air to blow dust out of the control box (Do not use brushes or any other tools which could produce electrostatic electricity), check the screws of the wire plugs to ensure an optimal contact.

3. Lubrication weekly
Lubricate the rails and ball screws weekly with special grease for rails. If you do not have access to it in you local market, you can use high-speed bearing grease (lithium grease, white, suitable temperature: -20 °C ~ 120 °C).

4. Idling
If you plan on not using the machine for a long time............

About Grounding:

Prepare a thick copper wire , one end attached to the foot of the machine working table or any screw of the working table, and the other end connected to the Metal water pipes at home, or nailed a large nail into the ground then connect it to the copper Wire.............