6/28/2017 11:21 AM

1. Water cooled spindle

If your machine uses a water-cooled spindle, you should ensure to clean the water and the pump. The water cooled spindle must absolutely be used with water. The cooling water temperature should be < 35 degrees, it’s advised to check the water temperature during processing to prevent high temperature to lead to spindle overheating.

2. Keep clean

After each use of the machine, be sure to clean the dust on the platform and drive unit. Use compressed air to blow dust out of the control box (Do not use brushes or any other tools which could produce electrostatic electricity), check the screws of the wire plugs to ensure an optimal contact.

3. Lubrication weekly

Lubricate the rails and ball screws weekly with special grease for rails. If you do not have access to it in you local market, you can use high-speed bearing grease (lithium grease, white, suitable temperature: -20 °C ~ 120 °C).

4. Idling

If you plan on not using the machine for a long time, ensure to take dust and water proof precautions. Make the machine idle for at least half an hour per week to ensure the flexibility of the transmission system.

5. Flat & stable desk

The engraving machine must be placed on a solid and heavy desk, the desktop must be flat. we suggest placing a steel plate on the desk, uneven desktop will cause deformation of the machines underpan.

6. Loose trailing cables

Check the cable line of the drag chain at least one time per month, and loosen the tight cable line in time, so as to ensure that each line in the drag chain is loose. At the time of engraving, these cable lines need to do flexing operations repeatedly, so if the line is tight, it may easily lead to breaking of internal copper wires, thus causing poor contact. This may cause the electric motor to run out of control.

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The China National Day is coming soon, due to the shipment to Hongkong freight forwarders needs 3 days, so we stop the shipments.

China National Day holiday time: Oct 1st ~ Oct 7th
Stop shipment time: Sep 28th ~ Oct 7th

During the holidays, we will continue to process email, you can still consult the product, we will reply in 24 hours. You can also place orders on the website, and we will ship your order on October 8th.


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SSL encryption

8/31/2016 12:16 PM officially opened HTTPS encryption (SSL) access, which can better protect access to data security and customer privacy. SSL encryptionRead More

Holiday Notice

1/22/2016 2:51 PM

Dear Customer, Chinese New Year festival is coming soon, we will leave on January 29 ~ February 18. In the meantime we will stop shipping.
During our holiday, you still can buy machine from our website, we will shipping all the order on February 19~20.

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Please attention (important!) :

Prohibit to plug or unplug the USB cable in an energized state! Otherwise it'll cause to burn electronic components.
Correct steps:
Step 1, plug the USB cable;

Step 2, open the software (to establish communication connection);
Step 3, turn on the laser power;
Step 4, start working.
Step 5, after working, turn off the laser power first, then quit the software;
If you want to unplug the USB, you must turn off the power and quit the software.

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European buyers please note

11/5/2015 1:47 PM

European buyers please note below informations:

For Italian buyer:
Italian buyer needs to provide VAT/Tax number to us.

For German buyer:
if Shipping address include company name, buyer needs to provide VAT/Tax number to us.

For UK buyer and Norway buyer:
if choose shipping by Fedex,we must to declare full value when shipping.

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Bank Transfer

10/13/2015 12:29 PM

Our company has been registered in Hong Kong. Welcome to use bank transfer as payment method, please remit to our HongKong company's bank account.

Bank Transfer.

1) When you planing an order and checkout, select "Bank Transfer" as payment method.
2) When you transfer money, please remark your order number .
3) After paid, please send a copy of Bank Slip (Receipt) to: [email protected]
4) After we receive the payment, we'll let you know, and ship your order on next working day.
note: It'll takes about 1-5 business days to arrive our Bank account.

Our bank account details:

Recipient Account Number: 801484411838
Bank Name: The Hongkong and Shanghai Banking Corporation Limited
Bank Swift Code: HSBCHKHHHKH
Bank Address: Head Office 1 Queen's Road Central Hong Kong

Why Bank Transfer?
If you pay via bank transfer, You'll get 4% discount, this discount can be seen when you placing an order and choose payment method.


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Due to the National Day holiday, we will stop shipment from September 28th to Oct.6th. From September 28th to Oct.6th, you could still place your order on our website.

Shipment will resume on Oct.7th, 2015.

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