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We put the frequently asked questions on here, hope to be useful for you, if you don't find answers here , please contact us.
Customer Service
Purchase FAQs
Account and orders
- Why didn’t I received the activation mail ?
- I forgot my password, how can I do ?
- I forgot my ID, how can I do ?
- How do I cancel the order?
- Is there any discounts if I buy two units or more machines ?
- Address of my order is wrong, how can I change it?
- I can’t find my country when I place order, how can I do?
Transport and customs clearance
- Why I can’t see any tracking information on the official website of DHL/FedEx/UPS?
- If the machine has been damaged or scratched when I receive it , how can I do?
- How long could I get my product(s) after I paid the order?
- How could I deal with the customs clearance?
- How to save money on import taxes (Customs duties)?
- Why there is no tracking number for my order?
- Does the shipping cost included the import taxes ?
- Can I use my freight forwarder in China for shipping?
- Can you use my Fedex/DHL/UPS account for shipping?
- Can you provide EMS or other cheaper shipping method?
- Can I pick up machine in China?
- What is the HS-Code of your CNC machine?
Payment
Customer Services
Payment and Shipping
Company Policies
Business Cooperation