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Important Notice 2

2/10/2020 12:00 AM

Important Notice 2
Feb 10, 2020

 

At present, the spread of the new coronavirus has been effectively controlled in China and has not continued to proliferate in large scale. Some cities will return to work from today, but mainly in the form of network office.

1. From now on, we will start to work online and reply to your email.

2. About delivery:
At present, we do not have the conditions to resume work and production, and the cross provincial logistics has not been restored, so we still cannot resume the delivery. We expect full resumption of production and shipment early March.

We have received some concern and greetings from users, and we are grateful for that! At the same time, we also thank you for your support and patience!

 
Feb 10, 2020
omiocnc team

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Important Notice 1

1/29/2020 12:00 AM

Important Notice 1
Jan 29, 2020

 

Due to the outbreak of disease in some parts of China, we have received important notice from the Chinese government on extending the Lunar New Year holiday and postponing the resumption of work.

And due to the different requirements of the local governments on the resumption time, we are unable to judge when normal delivery can be resumed at present. We will wait for the government's new notice and the recovery of the transportation market to determine when we can deliver the goods.

We expect transportation to improve in mid or late February.  For customers who have placed an order during the holiday, we will contact you. 

Once there is new news, we will announce it.

 
Jan 29, 2020
omiocnc team

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(Please check the latest announcement. Jan 29, 2020)
 

2020 Chinese New Year

The Chinese lunar New Year is coming soon, and most of the logistics companies will stop working, so we will stop working during the holiday.  In addition, due to the delivery from our factory (Hubei Province) to our freight forwarder(Hong Kong) needs some days, so we will stop the shipment early.

1, We will stop shipping from Jan 13th  to Feb 2nd.  During this period, you will still be able to continue place orders on our website, orders in this period will be shipped from Feb 3rd.

2, We will leave for the holiday from Jan 14th to Feb 2nd.  During this period, your mail we will reply within 72 hours, if any inconvenience please understanding.

 
Jan 02, 2020
omiocnc team

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Holiday notice

9/23/2019 4:48 PM

2019 China National Day holiday notice


The  China National Day holiday is coming soon, and most of the logistics companies will stop working, so we will stop working during the holiday.  In addition, due to the delivery from our factory (Hubei Province) to our freight forwarder(Hong Kong) needs some days, so we will stop the shipment early.

1, We will stop shipping from Sep 27th to Oct 7th 2019. During this period, you will still be able to continue place orders on our website, orders in this period will be shipped from Oct 8th.

2, We will leave for the holiday from Oct 1st to Oct 7th 2019. During this period, your mail we will reply within 48~72 hours, if any inconvenience please understanding.

 

Sep 23, 2019
omiocnc team

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2019 Labor Day Holiday Notice

4/30/2019 11:38 PM

According to Chinese holiday laws, we will be on holiday from May 1st to May 4th, 2019, and will return to work on May 5th.You can continue to place the order and we will ship it after the holiday.

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Shipping notice

2/13/2019 12:00 AM

Thank you for your patience! We are back to work now.
We will start shipping all of the orders which placed during the holiday from this Wednesday (February 13th), and will finish shipping all the orders before Thursday (Feb 14th).

All orders will be shipped from the factory and will arrive at our forwarder (Shenzhen or HongKong) on this Sunday or next Monday, then ship by Express (DHL/FEDEX/UPS/TNT) to you. Once we get the tracking number, we will send it to you via email and website.

Thank you again for your patience, thank you!

Feb 13th, 2019
omiocnc team

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The Chinese lunar New Year is coming soon, and most of the logistics companies will stop working, so we will stop working during the holiday.  In addition, due to the delivery from our factory (Hubei Province) to our freight forwarder(Hong Kong) needs some days, so we will stop the shipment early.

1, We will stop shipping from Jan 24th to Feb 11th 2019. During this period, you will still be able to continue place orders on our website, orders in this period will be shipped from Feb 12th.

2, We will leave for the holiday from Feb 1st to Feb 11th 2019. During this period, your mail we will reply within 48~72 hours, if any inconvenience please understanding.

 
Jan 16, 2019
omiocnc team

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"find no xhc ncusbpod" means the machine is disconnected to your computer. It is a common mistake and is usually caused by the user's computer. We all know that this is international transportation, so each machine has been carefully tested before packing.
If this error message appears, please follow the instructions below.

Reasons:
1, Not copied the DLL drive files.    Copy
2, Not direct connect to your computer.    Connect to computer directly.
3, Computer USB port output pulse unstable.    Change USB port to try.
4, Interference from other large software.     Stop running other software.
5, Interference from other external USB devices.     Remove other USB deivce.
6, USB cable problem.         Change a USB cable.
7, Computer problem.     Change a computer

Other important suggestions:
1, Prepare a computer and run only MACH3, which is used as a dedicated computer for the machine.
2, Please use a transformer to stabilize your voltage at 110v or 220v. Japan user please use 110V power.

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