In recent months, the emails we reply to hotmail often fail to be sent, or are returned by Hotmail, or customers don't receive our reply at all.
We have never sent an advertising email to any customer, which should be the problem of hotmail.


1. Please do not use hotmail to contact us, otherwise you may not receive our reply. Please use a different email address. If you do not have other mailboxes, We recommend Google Mail.

2. Please do not use hotmail email to register the account of our website, otherwise you may not receive the verification email automatically sent by the system, resulting in unsuccessful registration.
Our website requires customers to verify their email address when registering their account, which is also to ensure that customers can receive emails from If you fail to receive the verification email within 10 minutes, please change your email and re register your account.

E-mail is the most important contact way for you to keep communication with us. When you want to ask some questions before buying, or when you encounter some difficulties when using the machine, you need an e-mail that can work well and receive our e-mail. We are sorry for the inconvenience, thank you for your understanding!


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According to the regulations of European customs on importing products from China, the tax number of the consignee(or buyer) must be included in the import declaration of the goods. Therefore, the European buyer needs to provide the VAT/TAX number.

EU Countries :
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Northern, Ireland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

If you are from EU countries, please write us your VAT tax number after you place the order number on the website.

How will the tax number be used?

We will provide your VAT/TAX number to DHL / FedEx / TNT when shipping your order.  If we don't provide VAT/TAX number of the consignee, DHL / FedEx / TNT will refuse to ship.



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2021 Chinese New Year Holiday

We have now stopped shipping, all orders have been sent from the factory, when the machines arrive at our freight forwarder, they will be arranged for DHL transportation. For customers who have placed orders in the past two days, we will send you  DHL tracking number by email before next Tuesday.

Stop shipping time: Jan 29th ~ Feb 20th
During this period, you can still place orders on our site. All orders during this period will be shipped in order after February 20th.

Holiday time: Feb 6th ~ Feb 20th
We will continue to work until February 6, after which we will leave for vacation.
During the holidays, we will not be able to reply to your email in time, we will check the email once within 72 hours. Some technical questions that need to be verified in the work laboratory may not be answered.

Finally, we wish all customers good health!

January 29, 2021

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Notice about stop shipping

1/20/2021 7:08 PM

As the Chinese New Year is approaching, we will temporarily stop shipping from January 29th
We will resume shipping after the Chinese New Year holiday (February 20th).

At present, all orders have been shipped from the factory. When our freight forwarder arranges DHL transportation, all customers will receive the DHL shipping tracking number.

We will make a new announcement about the service schedule during the holidays.

Updated on January 27, 2021

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Notice of shipping delay

11/13/2020 5:20 PM

We have noticed that the transportation of some orders has been delayed for several days. We also received a notice from the freight forwarder today. At present, due to the arrival of the peak sales season, export goods have increased significantly, and due to the impact of the global epidemic, the number of international flights has not been able to return to normal. So all cargo needs to queue up for the cargo space of the aircraft. This will probably continue until Christmas.

At present, DHL/FEDEX/UPS have been delayed, especially the goods to the United States have a waiting time of 3 to 5 days. Very few orders have been delayed for many days. We and the freight forwarder have urged DHL.

We have been paying attention to the transportation of all orders. If there is any abnormality, we will notify you. Sorry for the inconvenience, please understand! Thank you.

If you have a purchase plan in the near future, we recommend that you place an order as soon as possible, so as not to receive the machine outside your expected time.


Nov 13, 2020

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Chinese National Day is coming,
We will suspend shipping from September 29th to October 5th.

Sep 28th, 2020


The Chinese National Day is coming, the freight fowarders and logistics companies will stop working in holiday,  and due to the delivery from our factory (Hubei Province) to our freight forwarder(Hong Kong) needs some days, so we will stop the shipment early,  we will suspend shipping from October 29th to October 5th.

Please note:  

1, You will still be able to continue place order on our website, the orders  will be shipped from Oct 6th.

2, We will leave for the holiday from October 1st to October 5th.   if any inconvenience please understanding.


Sep 28th, 2020
omiocnc team

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Resumed normal shipping

6/23/2020 3:02 PM

Resumed normal shipping:  

We have returned to normal delivery, at present mainly DHL transportation. As the global epidemic continues, we still only list 24 countries on the website. If you want to buy our products and your country is not in it, please contact us.

Jun 23, 2020
omiocnc team

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Important Notice 7

5/14/2020 6:26 PM

Resume shipping - Important Notice 7
May 14, 2020


We will start shipping from May 18th.
Before shipping, we will send an email to all customers who have placed an order. Please reply to us after receiving the email.

Please note:  
1. Shipping cost.

We have replaced the freight forwarder with a new one because of their high shipping cost. We have readjusted the shipping price on the website. and already subsidized the current high shipping cost.
Now, the shipping price on the website is the subsidized price.
We will update shiping price once a week.

How to check the shiping price: add product to shopping cart , then go to shopping cart page , select your country to check the shipping price.

2. Shipping time.
Due to the impact of the epidemic, the plane may be delayed when transiting in some countries, We expect customers to receive your machine in about 11 ~ 18 days.

3. Shippable countries.
Due to the impact of the epidemic, we can currently ship to the following 24 countries.

If you want to buy machine but your country is not listed below, please contact us.

Countries Shipping Method
Shipping Time
AUS Australia Fedex   11~18 澳大利亚
AUT Austria TNT   11~18 奥地利
BEL Belgium TNT   11~18 比利时
CAN Canada DHL   11~18 加拿大
CHE Switzerland TNT   11~18 瑞士
CZE Czech TNT   11~18 捷克
DNK Denmark TNT   11~18 丹麦
FIN Finland TNT   11~18 芬兰
FRA France TNT   11~18 法国
DEU Germany TNT   11~18 德国
GRC Greece TNT   11~18 希腊
ISR Israel TNT   11~18 以色列
ITA Italy TNT   11~18 意大利
JPN Japan Fedex   11~18 日本
MEX Mexico DHL   11~18 墨西哥
NLD Netherlands TNT   11~18 荷兰
NOR Norway TNT   11~18 挪威
POL Poland TNT   11~18 波兰
SAU Saudi Arabia DHL   11~18 沙特阿拉伯
SGP Singapore FedEx   11~18 新加坡
ESP Spain TNT   11~18 西班牙
SWE Sweden TNT   11~18 瑞典
GBR United Kingdom TNT   11~18 英国
USA United States DHL   11~18 美国



Updated on May 15, 2020
omiocnc team

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